Privacy policy
Return & Refund Policy – Zarye
Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, contact us at contact@zarye.com.
If your return is approved, we will send you a prepaid shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions, contact us at contact@zarye.com.
Business Address:
Zarye Store
1234 Market Street, Suite 200, San Francisco, CA 94103, USA
(Endereço fictício — substitua quando tiver o oficial.)
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right as required under California consumer protection standards.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products (special orders, custom designs)
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Personal care items (beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, contact us.
Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is approved, you may place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at contact@zarye.com.