Shipping policy

 

1. Overview

This Shipping Policy applies to all purchases made through Zarye’s online store (“we”, “us”, “our”, “Zarye”).
By placing an order, you agree to the terms described below.

2. Processing Times

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or U.S. federal holidays.

  • If we experience a high volume of orders, processing may be delayed. Customers will be notified by email if additional time is required.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping (US Mainland)

  • Delivery time: 5–10 business days

  • Carrier: USPS, UPS, or FedEx (selected automatically based on location)

Expedited Shipping

  • Delivery time: 2–5 business days

  • Additional fees apply.

International Shipping

  • Delivery time: 7–20 business days

  • Customs delays may occur, depending on destination country laws.

Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination

  • Weight and dimensions of the products

  • Selected shipping method

Promotional free shipping may be offered at our discretion.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking may take up to 48 hours to update.

6. Wrong or Incomplete Addresses

Customers are responsible for providing accurate shipping information.
If a package is returned due to:

  • Incorrect address

  • Missing apartment or suite number

  • Non-deliverable location

The customer must pay for reshipment.

7. Lost, Stolen, or Damaged Packages

Zarye is not responsible for packages lost or stolen after the carrier marks them as “Delivered.”

However, we will assist you in filing a claim with the carrier.

For damaged items:

  • You must notify us within 72 hours of delivery

  • Include photos and a description of the damage

If approved, a replacement or refund will be issued.

8. Customs, Duties, and Taxes (International Orders)

For international shipments outside the U.S.:

  • Import duties, taxes, and customs fees are the responsibility of the customer.

  • Zarye is not responsible for delays caused by customs.

9. Delivery Issues & Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier delays

  • Incorrect or incomplete address

  • Customs processing

10. Returns Due to Failed Delivery

If a package is returned to us because delivery was not completed:

  • The customer may choose a refund (minus shipping cost)

  • Or request reshipment (additional shipping cost applies)

11. Contact Information

For questions about your order or shipping details, contact us:

📩 contact@zarye.com
📞 +(45) 99846-2382
🏢 Zarye LLC — Los Angeles, CA

Company Address:
Zarye LLC
2480 Westwood Ave, Suite 210
Los Angeles, CA 90025-USA